Return Policy
Last updated:- 06/03/23
At ShowLoom, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return the item(s) within 7 days of receipt for a full refund or exchange.
To initiate a return or exchange, please follow these steps:
- Contact our customer service team via email at returns@showloom.com or directly apply for return in My Profile > Orders > Product > Return / Exchange to inform us about your request for return or exchange.
- Pack the item(s) securely in the original packaging or a suitable alternative, and include the original tags and any accessories that came with the item(s).
- We have a partnered pickup courier partner which will be pickup from customer address to our hub using a trackable and insured shipping method.
- Once we receive your returned item(s), we will inspect them to ensure they are in their original condition and packaging.
- We will then process your refund or exchange within 7 business days.
Important Notes:
- Returns and exchanges are only accepted for items that are unworn, unwashed, undamaged, and with all original tags and accessories.
- We do not cover the cost of return shipping, except in the case of defective or incorrect items.
- Refunds will be issued to the original payment method used to purchase the item(s).
- Exchanges are subject to availability of the requested item(s). If the requested item(s) is out of stock, we will issue a refund instead.
- Sale items are final sale and cannot be returned or exchanged.
- We reserve the right to refuse returns or exchanges that do not meet our policy requirements.
We hope that this policy provides you with a clear understanding of our return and exchange process. If you have any questions or concerns, please do not hesitate to contact our customer service team for assistance.
If you have any questions concerning our return policy, please contact us at support@ShowLoom.com
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Contact Info
- Email: support@showloom.com